> For the complete documentation index, see [llms.txt](https://docs.dcalls.org/dcalls/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dcalls.org/dcalls/troubleshooting-an-issue/ive-sent-the-payment-but-havent-received-it-yet.md).

# I've Sent the Payment but Haven't Received It Yet

That's okay, no need to worry just yet. There may be two reasons behind that:

1. The transaction needs to have a certain number of confirmations before it gets accepted (over 10 confirmations);
2. You have sent less than you needed to. In that case you need to get in touch with our [Support team](https://t.me/dCallsCareBot) and provide details of your account and the transaction hash. We will try to find your transaction manually.