# I've Sent the Payment but Haven't Received It Yet

That's okay, no need to worry just yet. There may be two reasons behind that:

1. The transaction needs to have a certain number of confirmations before it gets accepted (over 10 confirmations);
2. You have sent less than you needed to. In that case you need to get in touch with our [Support team](https://t.me/dCallsCareBot) and provide details of your account and the transaction hash. We will try to find your transaction manually.