dCalls
  • 🚀Getting Started
    • What is dCalls?
    • Installing Cryptowallet
    • Connecting Cryptowallet
    • Why do I need to connect my wallet?
    • Welcome Bonus
    • Topping-Up Balance
    • Making Your First Call
    • Plan Types
    • Referral Program
    • Is It Safe?
  • 🔢Virtual Number (DID)
    • What are DIDs?
    • How to Get a Number
  • 🌐eSIM
    • Purchasing eSIM
    • Installing eSIM with QR Code
    • Installing eSIM Manually (iOS)
    • Installing eSIM Manually (Android)
    • Installing eSIM Manually (Huawei)
  • ❓Troubleshooting an Issue
    • Using Caller ID for Outbound Calls
    • I can't send out SMS
    • I've Sent the Payment but Haven't Received It Yet
    • I'm Not Receiving SMS
    • How do I contact support
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  1. Troubleshooting an Issue

I've Sent the Payment but Haven't Received It Yet

That's okay, no need to worry just yet. There may be two reasons behind that:

  1. The transaction needs to have a certain number of confirmations before it gets accepted (over 10 confirmations);

  2. You have sent less than you needed to. In that case you need to get in touch with our Support team and provide details of your account and the transaction hash. We will try to find your transaction manually.

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Last updated 2 years ago

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