I've Sent the Payment but Haven't Received It Yet

That's okay, no need to worry just yet. There may be two reasons behind that:

  1. The transaction needs to have a certain number of confirmations before it gets accepted (over 10 confirmations);

  2. You have sent less than you needed to. In that case you need to get in touch with our Support team and provide details of your account and the transaction hash. We will try to find your transaction manually.

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